Terms of Service

Eligibility

• You must be at least 18 years of age or the age of majority applicable to you, whichever is higher.
• You must not use the Platform in breach of applicable sanctions, financial restrictions, or other applicable law.
• If you act for a business or other organisation, you must have authority to act on its behalf.
• You must provide information reasonably requested for account, transaction, risk, payment, or regulatory purposes.

Account Security

• You must provide accurate, complete, and current account information.
• You are responsible for protecting your login credentials and for activity carried out through your account, except to the extent caused by Crednce’s own breach of duty or security obligations.
• You must promptly notify Crednce if you know or reasonably suspect that your account has been compromised.
• Crednce may require additional authentication, verification, or security measures based on transaction value, risk, PSP requirements, or account activity.

KYC, KYB & Compliance Checks

• Crednce and/or its service providers may require identity, business, beneficial ownership, sanctions, source-of-funds, or related verification before allowing a transaction to proceed.
• Required information may include government identification, proof of address, business registration documents, beneficial owner information, or other risk-based documentation.
• A transaction, payout, refund, or account action may be delayed, limited, or refused where required verification has not been completed or where a legal, compliance, fraud, sanctions, or PSP review is pending.
• Information collected for these purposes is handled in accordance with the Privacy Policy and applicable service-provider arrangements.

Full Funding Before Execution

• The Client must fund the full agreed Deal amount before execution of the original Deal begins. Crednce does not support a structure where only part of the original Deal amount is funded and the Client promises to deposit the balance after shipment, arrival, completion, or another later event.
• The Client Protection Fee and any applicable taxes or separately disclosed charges are payable in addition to the Deal amount unless the Platform expressly states otherwise.
• A Deal is not treated as fully funded merely because a Client has authorised a payment, promised a future balance, or initiated a transfer that has not been confirmed through the applicable payment flow.
• Funding remains subject to the PSP’s processing, settlement, safeguarding, reversal, compliance, and regulatory rules. Crednce does not guarantee that every payment instruction is final or irreversible.

Milestone Allocations & Releases

• The funded Deal amount is allocated across the Deal’s agreed Milestones or obligations. Funding the Deal does not mean the Provider receives the entire Deal amount at once.
• A Milestone allocation may be released following explicit Client approval, automatic release after expiry of the applicable Review Period without qualifying Client action, or an authorised dispute or resolution outcome.
• A Payment Release is distinct from final settlement to the Provider. After release, the PSP may still require processing time, compliance checks, currency conversion, payout routing, or other steps before funds reach the Provider’s destination account.
• Crednce may delay, suspend, or decline to coordinate a release where fraud, sanctions, AML/CTF concerns, legal process, PSP restrictions, technical integrity concerns, or another applicable hold requires it.

Additional Scope

• Work outside the original funded scope is not automatically covered by the existing Funded Deal Balance.
• If the parties agree a Change Request that increases the Deal amount, the additional amount must be funded and confirmed before the added work begins.
• Agreeing to a Change Request does not by itself mean the additional funding has been received or that any payment has been released.

Refunds & Cancellations

• Where a Deal is cancelled before work begins and the parties are entitled to a refund under the Deal terms, Crednce may coordinate a refund instruction through the applicable PSP.
• Where work has begun, any refund, cancellation payment, partial settlement, or remaining balance disposition will depend on completed Milestones, accepted work, agreed changes, dispute outcomes, and any applicable Deal terms.
• PSP, bank, card-network, mobile-money, currency-conversion, or other third-party charges may be non-refundable where already incurred.
• Refund timing depends on the applicable PSP, payment method, compliance status, and destination. Any estimated timing shown by the Platform is an estimate unless expressly stated otherwise.

Currencies & Payment Methods

• Supported funding currencies, payout currencies, payment methods, and geographic corridors are those shown as available on the Platform at the relevant time.
• Where currency conversion applies, the applicable rate, spread, fee, or conversion method will be disclosed by Crednce and/or the PSP where required.
• Exchange-rate movements may affect the local-currency amount received or returned where conversion occurs.

Creating & Accepting a Deal

• A Deal should record enough information to determine what is expected, including scope, Milestones, Deliverables, success or acceptance criteria, required evidence, amounts, deadlines or timing, and material exclusions.
• Both parties must accept the Deal before execution begins.
• The original agreed Deal amount must then be fully funded before execution begins, as described in Section 04.
• A party may not unilaterally change accepted Deal terms. Material scope, amount, deadline, or Milestone changes must be recorded through the applicable Platform change process and accepted as required.

Milestone Submission & 72-Hour Review Period

• When a Provider submits or resubmits a Milestone, the Platform records a server-side submission timestamp and triggers the Client review workflow.
• The Client has 72 hours from that recorded timestamp to take a qualifying action: approve the Milestone, request changes, open an available Dispute, or take another release-blocking action expressly supported by the Platform.
• Merely viewing, opening, downloading, or reading a Milestone submission does not count as approval or another qualifying review action.
• If the Client takes no qualifying action before the 72-hour Review Period expires, the payment allocated to that Milestone is automatically released, subject to any compliance, fraud, legal, PSP, technical, dispute, or extension-related hold.
• Explicit Client approval may release the Milestone allocation before expiry of the 72-hour Review Period.

Requests for Changes & Resubmission

• A Request Changes action ends the current Review Period and blocks automatic release for that submission.
• A revision request must relate to the agreed Milestone scope unless the parties separately agree a Change Request.
• When the Provider resubmits the Milestone, a fresh 72-hour Review Period begins from the new server-recorded submission timestamp.

Disputes & Extension Requests During Review

• Opening a supported Dispute before automatic release immediately blocks automatic release of the affected Milestone while the dispute process remains active.
• An unresolved Extension Request affecting the pending Milestone or review timing pauses automatic release.
• The Platform will show or communicate the resulting status and any applicable next deadline after the Dispute or Extension Request is resolved. These Terms do not assume a new review deadline unless the Platform expressly establishes one.

Late Delivery & Extensions

• If a Provider expects to miss an agreed deadline, the Provider should submit an Extension Request through the Platform where that feature is available.
• A requested extension is not effective until accepted or otherwise resolved through the applicable workflow.
• Crednce may record deadline performance and other Deal outcomes for fraud prevention, risk assessment, service quality, or reputation features made available on the Platform.

Deal Records

• The Platform may generate a timestamped Deal record summarising accepted terms, changes, submissions, approvals, disputes, and other material events.
• The legal effect or evidential weight of an electronic record depends on applicable law and the circumstances in which it was created and accepted.
• Crednce is not a law firm and does not provide legal advice. Platform-generated templates or records do not replace independent legal advice where appropriate.

Client Protection Fee (CPF)

• Under US$50: 6% of the entire agreed Deal amount.
• US$50 to under US$500: 5% of the entire agreed Deal amount.
• US$500 to US$5,000 inclusive: 4% of the entire agreed Deal amount.
• Above US$5,000: 3% of the entire agreed Deal amount, capped at US$500.
• The CPF uses one transaction-size band applied to the whole Deal amount. It is not calculated progressively across portions of the Deal.
• The Settlement Processing Fee minimum and currency caps do not apply to the CPF.

Provider Service Commission (PSC)

• Standard Provider: 2.5% of the gross Milestone amount being released.
• Verified Provider: 2.0% of the gross Milestone amount being released.
• Enterprise Provider: the custom rate disclosed in the applicable commercial arrangement.
• The PSC is deducted from each Milestone payout as that Milestone settles. It is not deferred until completion of the entire Deal unless an applicable Enterprise arrangement expressly states otherwise.

Settlement Processing Fee (SPF)

• Standard settlement: 0.5% of the gross Milestone amount being released.
• Fast settlement: 1.0% of the gross Milestone amount being released.
• Instant settlement: 1.5% of the gross Milestone amount being released.
• Settlement options are available only where supported by the relevant PSP, payout method, currency, corridor, and compliance status. A settlement label does not guarantee a fixed arrival time unless the Platform expressly states a specific timing for that payout.
• The SPF and PSC are calculated independently against the same gross Milestone amount. The SPF is not calculated on the amount remaining after deduction of PSC.
• The SPF is subject to a minimum fee of US$1 equivalent and the following maximums: GHS 50, NGN 5,000, USD 10, and GBP 10.
• The US$1-equivalent minimum and currency-specific caps apply only to the SPF.

Additional Services

• Skill Verification Badge — Standard: US$20.
• Skill Verification Badge — Advanced: US$50.
• Human Expert Review — Standard: US$35.
• Human Expert Review — Senior: US$75.
• Human Expert Review — Enterprise: custom pricing.
• Standard Dispute Resolution: free.
• Where an additional service, verification layer, inspection, specialist review, or other optional service carries a fee not listed here, the applicable price will be disclosed before the service is ordered or initiated.

Taxes & Third-Party Costs

• Users remain responsible for taxes legally attributable to them, including any VAT, withholding tax, income tax, customs duty, or similar obligation, except where Crednce or a PSP is required by law to collect or remit the amount.
• PSP, card, bank, mobile-money, foreign-exchange, or other third-party costs incurred by Crednce are not automatically an additional Provider deduction. Any amount charged directly to a User must be separately disclosed or authorised under the applicable terms.
• Crednce may update fees prospectively. Updated pricing will be disclosed before it applies to a new Deal, new Milestone settlement, or optional service, as appropriate.

Platform & Automated Review

• Automated tools may analyse submitted files, images, video, metadata, text, or other evidence against agreed requirements.
• Automated outputs are indicators and decision-support tools. They are not infallible, do not guarantee that a Deliverable is genuine or satisfactory, and do not constitute legal, engineering, accounting, surveying, inspection, or other regulated professional advice.
• Where a Milestone requires professional certification, physical inspection, measurement, testing, or another specialist conclusion, ordinary platform evidence or automated analysis is not a substitute for that requirement.

Professional & Physical Verification

• Where available and agreed, a qualified third party may review documents, attend a live call, conduct an inspection, or submit independent evidence.
• Availability, qualifications, scope, timing, independence, fees, and limitations of a professional or physical verification service will be disclosed as applicable.
• A verification result informs the Platform process but does not by itself eliminate all risk or guarantee performance of the Deal.

Evidence Integrity

• Users must not knowingly submit fabricated, manipulated, misleading, stolen, or materially misrepresented evidence.
• Crednce may preserve submitted evidence, metadata, activity records, and related audit information in accordance with the Privacy Policy, retention requirements, and applicable law.

Opening a Dispute

• A User must raise a Dispute through the applicable Platform workflow and identify the relevant Deal, Milestone or payment event, issue, requested resolution, and supporting information.
• A Dispute affecting a pending Milestone release blocks automatic release of that affected amount while the dispute remains active.
• Crednce may require additional evidence, identity checks, transaction records, expert input, or other information reasonably necessary to assess the dispute.

Negotiation, Counteroffers & Escalation

• The Platform may allow the parties to accept, reject, revise, or counter proposed resolutions before escalation.
• If the parties reach an accepted settlement, Crednce may coordinate the corresponding payment, refund, cancellation, revision, or other supported disposition through the PSP.
• If the parties do not reach agreement, the matter may be escalated for review under the process applicable to the dispute category.
• Dispute timelines vary by issue, evidence, complexity, third-party participation, compliance review, and PSP constraints. Unless a specific SLA is expressly displayed for a particular service, Crednce does not promise a universal resolution time.

Platform Determinations

• Where the applicable workflow authorises Crednce or an appointed reviewer to make a determination, that determination controls the disposition of funds and Platform status for that Dispute, subject to applicable law, PSP requirements, and any separately agreed appeal or review process.
• A Platform determination is not a court judgment and does not itself prevent a User from exercising legal rights that cannot lawfully be waived.
• Crednce may decline to determine matters that require a court, regulator, law-enforcement authority, licensed professional, or other external authority.

Financial Integrity

• Money laundering, terrorist financing, fraud, sanctions evasion, or processing proceeds of crime.
• Structuring transactions to evade KYC, KYB, AML/CTF, sanctions, reporting, or transaction-monitoring requirements.
• Providing false, forged, misleading, or materially incomplete information during account registration, verification, funding, evidence submission, or dispute handling.
• Using another person’s identity, payment method, business credentials, or account without authority.

Platform Abuse

• Creating or controlling accounts to evade a suspension, fee, limit, risk control, or compliance requirement.
• Attempting to bypass the Platform payment workflow for a Platform-sourced Deal in order to avoid agreed fees or controls.
• Submitting fabricated Deliverables, evidence, receipts, inspection records, identity documents, or transaction information.
• Interfering with another User’s account, Deal, evidence, communications, or data.
• Reverse engineering, scraping, exploiting, or attacking Platform systems except where expressly permitted by law or written authorisation.

Restricted or Illegal Deals

• Deals involving goods, services, payments, persons, jurisdictions, or activity prohibited by applicable law or by the applicable PSP.
• Transactions for which required due diligence, enhanced due diligence, licensing, source-of-funds information, or other compliance requirements cannot be satisfactorily completed.
• Crednce may publish or apply additional restricted-business rules based on PSP requirements, applicable law, risk, or market availability.

Crednce Platform

• The Platform, including its software, product design, branding, documentation, and proprietary technology, is owned by or licensed to Crednce and is protected by applicable intellectual-property law.
• These Terms grant you a limited, non-exclusive, non-transferable right to use the Platform for its intended purposes while your account remains authorised.
• You may not copy, modify, distribute, sublicense, or create derivative works from protected Platform material except as permitted by law or written authorisation.

Deal Deliverables

• Ownership of Deliverables is governed by the Deal terms agreed between Client and Provider and applicable law.
• Crednce does not automatically acquire ownership of Deliverables merely because they are submitted to the Platform.
• Users are responsible for clearly documenting any intellectual-property assignment, licence, reservation of rights, or third-party content restriction that matters to the Deal.

Your Content

• You retain ownership of content you upload, subject to third-party rights and the Deal terms.
• You grant Crednce a limited, non-exclusive licence to host, reproduce, analyse, transmit, display, and otherwise process that content only as reasonably necessary to operate, secure, improve, evidence, verify, or resolve activity on the Platform, subject to the Privacy Policy and applicable law.
• You represent that you have the rights necessary to upload and use the content for the relevant Deal.

Payment & Verification Partners

• Third-party services may have their own terms, limits, service areas, processing times, fees, compliance requirements, and privacy practices.
• Crednce does not control a third party’s independent systems and cannot guarantee uninterrupted availability or approval by a third-party provider.
• Where a third-party failure affects a Deal, Crednce may take reasonable steps to preserve records, pause an affected workflow, use an alternative supported provider, or communicate available options.

Platform Provided "As Is"

• The Platform is provided on an "as is" and "as available" basis. Crednce does not guarantee uninterrupted availability, that every Deal will complete successfully, that every Deliverable will meet expectations, or that every User will perform their obligations.
• Funding a Deal reduces reliance on a future payment promise, but it does not guarantee delivery, quality, absence of fraud, a particular dispute outcome, or final settlement by a PSP.
• Verification tools reduce information gaps but do not eliminate transaction risk or replace professional judgment where professional judgment is required.

Liability Cap

• To the maximum extent permitted by applicable law, Crednce’s total cumulative liability arising out of or relating to these Terms will not exceed the greater of (a) the Platform Fees paid by you to Crednce in the 12 months preceding the event giving rise to the claim or (b) US$100.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Excluded Losses

• To the maximum extent permitted by applicable law, Crednce will not be liable for indirect, incidental, special, punitive, exemplary, or consequential loss, or for loss of profit, revenue, goodwill, opportunity, or data, except where such exclusion is prohibited by law.

Closing Your Account

• You may request account closure where there are no unresolved Deals, Disputes, payment obligations, compliance holds, or other outstanding matters requiring continued account access.
• Crednce may defer closure where records or access are reasonably required to complete a Deal, payment, refund, dispute, legal process, or mandatory retention obligation.

Suspension or Termination by Crednce

• Crednce may restrict, suspend, or terminate access where reasonably necessary because of fraud, security risk, material breach, sanctions, AML/KYC concerns, legal process, PSP requirements, abuse, or risk to Users or the Platform.
• A suspension or termination does not automatically determine ownership or entitlement to funds. Any affected funds remain subject to the applicable Deal, dispute, legal, compliance, and PSP processes.

Records & Retention

• Crednce may retain Deal, payment, identity, dispute, evidence, and account records for periods required by law, PSP arrangements, fraud prevention, accounting, audit, dispute defence, or other legitimate purposes described in the Privacy Policy.
• Where export functionality is available, Users may download eligible account or Deal records subject to security, retention, and legal restrictions.

Informal Resolution

• Before starting formal legal proceedings against Crednce, you agree to contact legal@crednce.io and make a good-faith effort to resolve the matter informally, except where urgent relief or applicable law permits otherwise.

Arbitration

• Where legally enforceable and not prohibited by mandatory law, disputes that cannot be resolved informally may be referred to arbitration under the rules of the Ghana Arbitration Centre or another forum validly agreed by the parties.
• Unless otherwise required by law or agreed by the parties, the seat of arbitration will be Accra, Ghana and proceedings will be conducted in English.
• Nothing in this section prevents a party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where legally available.

Mandatory Rights

• Nothing in these Terms removes statutory consumer, payment, privacy, employment, competition, or other rights that applicable law does not permit you to waive.

Entire Agreement

• These Terms, together with the Privacy Policy, the accepted Deal terms, and any additional product-specific terms expressly incorporated into a transaction, form the agreement governing your use of the Platform and that transaction.

Severability

• If a provision is invalid or unenforceable, it will be modified or disregarded only to the minimum extent necessary, and the remaining provisions will continue in effect.

No Waiver

• A failure or delay in enforcing a provision does not waive the right to enforce that provision later.

Assignment

• You may not transfer your account or assign these Terms without our prior written consent, except where applicable law provides otherwise. Crednce may assign these Terms in connection with a lawful corporate reorganisation, merger, financing, or transfer of substantially all relevant business assets, subject to applicable notice requirements.

Force Majeure

• Neither party is responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, widespread telecommunications or infrastructure failure, or comparable events, except for obligations that applicable law does not allow to be excused.

Language

• These Terms are written in English. If a translation is provided, the English version prevails to the extent permitted by applicable law where the versions conflict.